---
title: How to issue a refund
description: How to issue a refund in the TradeLocker backoffice.
---

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# How to issue a refund

In extreme cases, you may need to issue a refund to a prop's user. This process is straight-forward, and here are the steps to do it:

 

1\. Log into TradeLocker back-office.

2\. In the Users tab, select "Users".

<https://support.tradelocker.com/hc/article_attachments/20100091849629>![mceclip0-2](https://partners.tradelocker.com/hs-fs/hubfs/mceclip0-2.png?width=237&height=121&name=mceclip0-2.png)

3\. In the Filter panel, find the user that you would like to issue the refund to. The easiest way to do that is by searching by Account ID or e-mail address. 

![mceclip1-1](https://partners.tradelocker.com/hs-fs/hubfs/mceclip1-1.png?width=186&height=505&name=mceclip1-1.png)

4\. Once you find the user, click on their Login. 

5\. A pop-up window will show up. Scroll down to the bottom where you'll see "Accounts" and select that. 

<https://support.tradelocker.com/hc/article_attachments/20100075776797>![mceclip2-1](https://partners.tradelocker.com/hs-fs/hubfs/mceclip2-1.png?width=217&height=543&name=mceclip2-1.png)

6\. Click on the account name to which you want to issue the refund. 

7\. Select "Add account operation". Another window will pop up. 

![mceclip3-2](https://partners.tradelocker.com/hs-fs/hubfs/mceclip3-2.png?width=540&height=325&name=mceclip3-2.png)

8\. Fill in "Amount in users currency". Make sure to use the same currency as the user does. 

![mceclip4-1](https://partners.tradelocker.com/hs-fs/hubfs/mceclip4-1.png?width=490&height=534&name=mceclip4-1.png)

9\. Click "Save & Close". 

 

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